Accessibility / 12 Sep 2022
Live chat has become the go-to customer service solution for many websites. Users can log in and immediately “talk” with someone about whatever they need help with.
Live chats can be text-based or include a video call. The key reason it is used is to connect with customers immediately and help provide a better customer service experience. But there’s a catch – not all live chat is actually a conversation with a person.
Here’s a look at the pros and cons of live chat in your web design projects.